Enterprise CRM


Our CRM Services help companies acquire, develop and retain more profitable customer relationships through our broad range of capabilities that address every aspect of the customer experience. We help our clients accelerate growth, improve sales productivity and reduce customer-care costs to increase the value of their customer relationships and enhance the economic value of their product or service offerings.

Apar’s CRM practice is built around significant experience implementing CRM solutions in a variety of industries around the world. We can help your company on a broad range of CRM priorities, from sales management to marketing automation to customer support and service.

We work with a wide range of CRM products, including Oracle CRM, Siebel CRM and Microsoft CRM. Our services encompass development, implementation and maintenance to testing, upgrades and managed services.

Our value based approach helps our customers optimize their implementations and realize the full benefits offered by the software. Our service areas cover;

  1. Enterprise CRM Consulting on strategy and architecture – CRM implementations both, integrated unit and modular units
  2. Extending CRM systems over web and mobile for remote connectivity and management
  3. Upgrade and Migration of the existing CRM systems
  4. CRM Application Support
  5. Performance Tuning and SME services
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MS Dynamics CRM has been our mainstay in the partnership with Microsoft since the year 2008. The expertise ranges from CRM 4.0 to CRM 2013 and across all hosting platforms like On Premise, Cloud and Partner Hosted Systems. Our open platform design supports pre-packaged integration of telephony (CTI), email and web-chat solutions from leading contact center solution providers including Aspect, Avaya / Nortel, Cisco and others.

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Apar can help you unlock the power of your CRM investment by establishing the necessary governance framework and processes that will help you to ensure effective definition, implementation and evolution of your new and/or existing CRM assets and optimize your licensed products to derive real business value.

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